This policy covers how orders are processed, what shipping costs, and how customs works for international deliveries.
Processing Time
Orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing the next business day. You receive a confirmation email when the order is placed and a tracking number when it ships.
Shipping Rates
Free standard shipping is available on orders of $75 or more — no code needed. Orders below $75 ship for a flat $15.00 worldwide. The correct rate is applied automatically at checkout with delivery estimates for your address.
Any additional service you select at checkout is charged at the rate shown there.
Delivery Estimates
- United States: 7 to 14 business days
- International: 10 to 21 business days
These are estimates, not guarantees. Peak season, customs backlogs, and carrier disruptions can extend them. Delivery estimates start from the ship date, not the order date — add the 1 to 3 day processing window.
Where We Ship
We ship to the United States, Canada, the United Kingdom, most of the European Union, and a number of other countries in Asia-Pacific. If your country is not available at checkout, we do not currently ship there.
Customs, Duties, and Taxes
Import duties, taxes, and customs handling fees are the responsibility of the buyer. They are charged by your country when the parcel arrives, not by us, and we neither collect nor estimate them. Contact your local customs office for current rates before ordering.
Important: if you decline to pay customs charges and the parcel is abandoned, destroyed, or returned as a result, we cannot issue a refund. We will not declare a lower value on customs paperwork — that is mail fraud and would void our ability to claim for a lost shipment.
Tracking
A tracking number is emailed when your order ships. Tracking can take 1 to 3 business days to show its first scan after the label is created, and international tracking can go quiet for several days between handoffs. That is usually normal. If tracking has not updated for more than 10 business days, email us and we will chase the carrier.
Lost or Damaged in Transit
Damaged on arrival: photograph the box before opening it where possible, then the damage to the item itself, and email us within 48 hours. We file the carrier claim and send a replacement — you do not wait for the claim to resolve.
Lost in transit: if tracking stops updating and the parcel does not arrive, we open a carrier investigation. These usually take 5 to 10 business days. If the carrier confirms the loss, we ship a replacement or refund you in full.
Address Accuracy
Please check your delivery address before placing the order. We are not responsible for parcels delivered to an address entered incorrectly at checkout. If you spot a mistake, email us immediately — we can usually correct it before the order ships, but not after.
Order Changes and Cancellation
We can change or cancel an order while it is still processing. Once it has shipped, cancellation is no longer possible; use the return process after delivery instead. See our Refund Policy.
Questions
Email [email protected] with your order number.