This policy covers returns, refunds, and exchanges. It applies alongside your statutory rights, which it does not replace.
Change-of-Mind Returns
Unused items in their original packaging may be returned within 30 days of delivery. To qualify:
- The item is unused and has not been installed or fitted to a vehicle
- All accessories, manuals, and original packaging are included
- Return shipping is paid by the buyer
- You use a tracked service — we cannot refund a return parcel that goes missing in transit
Refunds are processed within 5 business days of the item arriving back with us and passing inspection. Original shipping costs are not refundable.
Opening the packaging to inspect the item is fine. Fitting it to the car is what ends the change-of-mind window.
Faulty, Damaged, or Not as Described
If your order arrives faulty, damaged, or does not match the listing, email us within 7 days of delivery with photos or a short video. We cover the return shipping and send a replacement or issue a full refund, your choice. Do not attempt to repair the item yourself — that voids the warranty.
If the item fails later rather than on arrival, it is a warranty claim instead. See our Warranty page.
Wrong Item or Wrong Variant
If we sent the wrong thing, we exchange it at no cost. We provide a prepaid return label and ship the correct item immediately — you do not wait for the return to arrive first.
Incorrect Fitment
If our listing stated the part fits your vehicle and it does not, we cover the return and get you the right part or refund you in full. If you ordered without confirming fitment and the part does not fit, the standard 30-day change-of-mind terms apply as long as it has not been installed.
Installed Items
Items that have been fitted to a vehicle cannot be returned as a change of mind. If an installed item is faulty, that is a warranty claim, and installing it does not affect your warranty rights.
Order Cancellation
Cancel within 24 hours of ordering for a full refund. After 24 hours but before the order ships, a 5% processing fee applies. Once an order has shipped, cancellation is not possible — use the return process after delivery.
Refund Method and Timing
Refunds are issued to the original payment method. Once we process a refund, allow 5 to 10 business days for it to appear, depending on your bank or card issuer. We will email you when the refund is issued.
How to Start a Return
Email [email protected] with your order number and the reason for the return. We will confirm whether it qualifies and give you the return address and instructions. Do not ship anything back before contacting us — we cannot process a return that arrives without a matching request.