Whether you are checking whether a part fits your car or chasing down a problem with an order, email is the fastest way to reach us. A real person reads every message.
Email Us
We respond within 1 business day, usually faster. Messages that arrive over the weekend or on a holiday are answered the next business morning. If you have not heard back within two business days, check your spam folder — it happens more often than we would like.
Business Hours
Monday to Friday, 9:00 AM to 6:00 PM China Standard Time (UTC+8). For US customers that lands in the evening; for European customers, early morning. Email us at 3 PM New York time and we will see it first thing the next morning.
Mailing Address
DIY Driver
8/F, Tower B, Building 1, Tian’an Digital City
Longcheng Street, Longgang District
Shenzhen, Guangdong 518000
China
This is our registered business address. Please do not ship returns or warranty items here without contacting us first — unauthorised parcels cannot be matched to an order and may be refused. Start with our Refund Policy and we will send you the correct return instructions.
What to Include
To get an answer in one round instead of three:
- Your vehicle — year, make, model, and trim. Trim matters more than most people expect: the same model year can take different parts depending on the package.
- Your order number — if you are asking about an existing order. It is in your confirmation email.
- A product name or link — if you are asking about something specific. Copy and paste the URL.
- Photos or a short video — if you are reporting a fault. A clear shot of the problem, plus one wider shot for context. Video is better for anything involving sound or intermittent faults.
- A clear subject line — “Backup camera no signal on 2018 CR-V” gets a faster, more specific answer than “Help”.
These are suggestions rather than requirements. If all you have is “this does not work in my car”, send it anyway and we will work it out.
What Happens Next
- Auto-confirmation within a few minutes, so you know the message landed.
- A person reads it — not a chatbot and not a template.
- You get a real reply within 1 business day. If your question needs checking against a manufacturer’s fitment table, we will say so and give you a timeframe rather than guessing.
What We Can Help With
- Fitment checks before you buy — send your year, make, model, and trim and we will tell you whether a part is known to fit. If we do not know, we will say so.
- Install questions — what tools a job needs, whether a harness is plug-and-play or needs splicing, whether a fuse tap is required.
- Order support — stock checks, address changes, tracking that has stopped updating.
- Returns and warranty — start with our Refund Policy and Warranty pages, then email us to open a claim.
- Bulk and trade orders — fitting out a fleet or a shop? Email with quantities and what you need, and put “Trade” in the subject line.
Something Wrong With an Order?
If your order arrived damaged, faulty, or not as described, email us within 48 hours of delivery with photos or video. We will sort out a replacement or a refund at no cost to you. You do not need to fill in a claim form, and you do not need to send the item back before we ship a replacement.
If tracking shows delivered but the parcel is missing, email us and we will open a carrier investigation on your behalf. These usually take 3 to 7 business days. If the carrier confirms a loss, we replace or refund without making you wait for the claim to close.
Press and Partnerships
For media enquiries, collaboration proposals, or affiliate partnerships, email [email protected] with “Press” or “Partnership” in the subject line.